Booking & Payment Policy

Booking Fee & Deposits

To reserve your event date and time:

  • A non-refundable Booking Fee is required to start a reservation (as shown during checkout).
  • Once we approve your event details, a non-refundable 50% Confirmation Deposit is due within 48 hours.
  • The remaining balance (Final Payment) is due no later than 48 hours before your scheduled event start time.

If the Confirmation Deposit or Final Payment is not paid on time, we may release your date and treat the booking as cancelled, and amounts already paid may be forfeited.

Non-Refundable Payments

Unless a specific credit or refund is described under our Weather Policy or in the Rental Agreement, the Booking Fee, Confirmation Deposit, and Final Payment are treated as non-refundable.

Cancellation & Rescheduling Policy

Client Cancellation

The Booking Fee is refundable only in the narrow cases described in the Rental Agreement. The Confirmation Deposit and Final Payment are non-refundable.

Rescheduling Your Event

  • More than 72 hours before: Reschedule once with no fee. All amounts paid apply to the new date.
  • Between 72 and 48 hours before: A one-time rescheduling fee applies. All other amounts paid apply to the new date.
  • Less than 48 hours before: No rescheduling credit. Treated as a cancellation; all payments may be forfeited.

Any rescheduled event must take place within 12 months of the original event date or all credits are forfeited.

Cancellation by Summit Mobile Golf Co.

If we must cancel solely due to an internal issue, you may choose a refund of all event fees paid (excluding the non-refundable Booking Fee) or a credit valid for 12 months. Cancellations due to weather, site conditions, or safety concerns are governed by the Weather Policy below.

Weather Policy

We reserve the right to delay, suspend, or stop operation if weather is unsafe. Unsafe conditions include sustained winds above 20 mph, gusts above 25 mph, lightning within 10 miles, or heavy rain, snow, or ice.

  • Before we arrive: 100% credit of event fees (excluding Booking Fee), valid 12 months. No cash refunds.
  • Before setup begins: 100% credit of event fees (excluding Booking Fee).
  • After setup but before guests start: Partial credit (typically 75% of event fees).
  • After guests have started: Credits based on remaining time in the original package.

All weather credits are non-cash, non-transferable, and valid for 12 months from the original event date.

Venue, Setup & Access Requirements

Space & Clearance

  • Standard Inflatable: 10 ft L × 13 ft W × 10 ft H
  • XL Inflatable: 18 ft L × 14 ft W × 11 ft H

Allow an additional 2–3 ft of clearance behind the simulator and reasonable clearance to sides and overhead.

Power Requirements

You must provide a dedicated 110V outlet within approximately 50 ft of the setup area unless you have arranged a battery/generator through us.

Venue & HOA Approval

You are responsible for obtaining any required venue, HOA, or property owner approvals. If we arrive and cannot set up due to venue or HOA rules, normal cancellation terms apply.

Safety & Guest Conduct

Our on-site staff has full authority to control access, enforce safety rules, and pause or stop activity if guests behave dangerously, are overly intoxicated, or conditions become unsafe. If we must stop for these reasons, no refund or credit is required.

You are responsible for supervising children and minors, ensuring guests follow safety instructions, and preventing unsafe behavior around the simulator, cables, and equipment.

Equipment & Damage Policy

You are responsible for damage caused by misuse, negligence, vandalism, or failure to follow instructions, beyond normal wear and tear. If damage occurs, you may be billed for repair or replacement costs.

We do not guarantee perfectly uninterrupted operation. Minor technical interruptions do not qualify for refunds.

Photo & Video Policy

Unless you request otherwise before your event, you grant Summit Mobile Golf Co. permission to capture photos and video of the simulator in use at your event and to use this content in marketing and on social media. If you prefer not to be photographed or filmed, notify us in writing before your event date.

Governing Law & Dispute Resolution

Our Rental Agreement is governed by the laws of the state where Summit Mobile Golf Co. maintains its principal place of business. Disputes are subject to mandatory mediation and, if needed, binding arbitration as outlined in the Rental Agreement. Class actions are not permitted.